Information, referral and assistance
A connected community is healthy and strong. We are here to link you to the information, person, service or group that you’re interested in. We love conversations about what you want and need as well as what you would like to offer our community.
We can answer questions, give directions, provide brochures and directories and support you to access local services.
You can pay your CHERP (Coffs Harbour Education and Recreation Programme) fees, hire a room, access office services like photocopy and fax or pick up some bread which is delivered daily by REAP OzHarvest.
All our services have access to free TIS (Translating and Interpreting Services) via telephone.
Our car park, building and services are accessible.
Call in and have a chat with us if you’d like to know more.
We have a Legal Advice service free to all every second Thursday evening. There is no eligibility requirements, give us a call and we can make an appointment for you. Local solicitor Hugo Schleiger has been offering free advice to our community for over 2 decades.
Free computers and internet! On any given day we have people using our facilities doing research, course work/emailing/setting up businesses and planning community activities, study, looking for accommodation and employment options, booking flights practicing computer skills and people who are just having problems with their computers or internet at home.
The following facilities can be accessed
- Telephone: Free for reasonable use
- Computer and Internet: Free use of up to two hours
- Scanning and Emailing : Free
- Photocopying: Rates start at 10c for black and white copies and 40c for colour
- Laminating: Rates start at $2
- Fax: 10c per incoming page. 50c per outgoing page ( Faxes being sent to Housing NSW or Centrelink are free)
The MENtors project
The MENtors project is about reducing social isolation by supporting men to access health and wellbeing activities in order to gain fulfilment and purpose in their lives and have the opportunity to reach their full potential.
The programme is based on the Coffs Coast of NSW and is about men supporting men. Its aim is to connect with men in the community by establishing peer support, MENtoring networks and services to improve men’s physical, mental, emotional and social wellbeing and provide them with a sense of belonging and purpose.
Often men, after experiencing a major turning point like losing a job, relationship breakdown or retirement, disability or illness can withdraw and become socially isolated and/or depressed. At these times men may benefit from a trained MENtor.
Volunteer MENtors are also needed from varied backgrounds to share their skills, knowledge and experience, building a rich culture of men supporting men. Free training is also provided.
Is a volunteer group based on self support between adult survivors of child abuse. VoiceUp Australia is for, with and about survivors with a focus on speaking up, exploding the myths and raising awareness.
VoiceUp aims to:
- Stop the cycles of intergenerational trauma
- Promote healing and recovery
- Create a culture where individuals speak up
- Make a positive difference in the lives of children
- Provide education about the long term impacts of trauma
VoiceUp Australia holds monthly support meetings as well as other regular events. Join our mailing list at http://eepurl.com/cefiJH
Find out more at
Bright Sparks Learning Club
A hugely successful partnership with The Smith Family, the learning club offers a supported learning and homework space for children in the primary school age group between Grades 3-6. The aim of Bright Sparks is to provide support to students to complete their school homework tasks in a safe and supportive environment. Volunteer tutors offer their time and expertise to support the children.
Providing opportunities for all people of all ages in the Coffs Harbour, Nambucca and Bellingen local government areas to be meaningfully involved in their communities. This service connects people who would like to volunteer to volunteering opportunities in the community. provides training and support to individuals and organisations which take people as volunteers.
The Volunteer Centre is also an auspice for Timebanking – a way to exchange your skills for someone else’s. https://www.timebanking.com.au/
ATO’s Tax Help Program
Tax Help operates from mid July to the end of October. Friendly Tax Help volunteers can complete your tax return. If you earn $60,000 or less you can use this service and limits go up depending on circumstances – give us a call and we can assess your eligibility. Many new and returning clients use this service, Telephone interpreting is used extensively during this time for those who need it.
Counselling Services Inc (CSI)
Counselling Services Inc offers our community access to free generalist counselling. This service promotes general wellbeing in the community by making quality counselling by trained volunteer counsellors accessible to all members of the community regardless of their ability to pay. This valuable service is offered on Mondays and Fridays by booking at CHNC and at other Centres on other days.
New Horizons and CHNC continue to partner to offer showers to people experiencing homelessness. New Horizons provides hygiene packs and covers the cost of showers provided at Community Village Reception and we provide towels and a shower pack and co-ordinate this service. Community members have been very generous with donations of towels, sanitary items and shower items for this service.
Streetswags are also offered to people who are sleeping rough.
NILS (No Interest Loans Scheme)
NILS is a Lifetime Connect Outreach Service to the Coffs Harbour area at CHNC. Small loans are offered to people on low incomes for essential items such as fridges, washing machines, beds and many other things. Repayments can be made through Centrepay without interest for successful loan applications at an appointment with the NILS Microfinance Worker. Call in to the Centre to find out more or to collect a NILS kits. These can be posted or emailed as well.
Community Visitors Scheme
Matching volunteers with residents of aged care facilities who are socially isolated for a regular, friendly visit to provide companionship to residents in Coffs Harbour, Nambucca and Bellingen Local Government Areas.