Creating an inclusive community


How We Connect And Support People

Our Services

Our programs connect and support people. They build knowledge, confidence, skills and broaden access to a range of supports and services. They give people the information and resources they need to make decisions and take actions that are best for them.

External Resources


Coffs Harbour Neighbourhood Centre is the place to go when you don’t know where to go.


Sometimes people who come to us are not quite sure what they need or what supports might be available to help them with their situation.

Food and other emergency support

Coffs Harbour Neighbourhood Centre aims to provide support to our community members if and when they need it. This provides a hand up rather than a handout. We recognise that there are times when families experience difficult periods. Support during those periods can reduce stress and build the health and well-being of community members.


Coffs Harbour Neighbourhood Centre operates Fruit and Vegetable support via OZ Harvest. This helps to reduce food waste, by redistributing food to people and families who need extra support to stretch the budget and to ensure people have access to healthy food. Oz Harvest Fruit and Vegetable support are available Monday, Tuesday, Thursday and Friday 9:30-11 am.


Emergency basic grocery packs may also be available. Blankets or bedding or other emergency items may also be able to be supported. Please call in if you require support.


Coffs Harbour Neighbourhood Centre also partners with No Interest Loan Schemes (NILS), Financial Counselling services and Wesley Mission to provide a range of different supports for people who may be experiencing financial distress. Some of these services are based on assessed needs or criteria. Please contact the Neighbourhood Centre to discuss options that may be available or best for you.

Information, referral and advocacy

We are a community hub. We can provide you with information about services in our community, including what they do, where to go and help you choose which might be best for you, We can provide referrals – and directly link and connect you with services that can provide additional support for your situation. 


We can also advocate for you. We can help to explain your rights and support you in actions you may choose to take to exercise your rights. We listen and can provide support in a safe space. If required we can link you with additional supports such as Free Legal Advice, Free Counsellors, NDIS services or Financial Counselling.

Family activities

Coffs Harbour Neighbourhood Centre supports and strengthens families. We provide workshops and education opportunities on a range of topics that support the metal and physical health and wellbeing of families. We have programs and services to support all families. We recognise that at times families need may need extra support. We aim to provide a hand up, to assist families experiencing stress to maintain positive relationships and community connection.


We support families who:

  • May be struggling to afford food, toiletries or cleaning products
  • May have unexpected needs and expenses
  • May need emergency support
  • Have experienced domestic abuse
  • Who may need a no-interest loan through NILS
  • Need free Counselling free Legal Advice or Tax Help

We provide:

  • Homework Help
  • Volunteer opportunities to build work skills or confidence
  • Workshops to build family skills, communication, health or connection 
  • Family inclusive school holiday activities

Community Visitors

The Community Visitors Scheme (CVS) across Australia recognises that most people want ‘someone special’ in their lives. Older community members also want to connect to friends in their community. Some, however, may be quite isolated and may not have family close by.


The Community Visitors Scheme matches volunteers on a ‘one on one basis with a person living in an aged care facility. The volunteer then visits regularly. Through the relationship, which develops, loneliness and isolation are reduced in an older person’s life.


Who can get involved as a Community Visitor?


Community Visitors come from all walks of life. They’re of all ages and genders.


Community Visitors are people who enjoy spending time, listening or sharing with seniors in our local community. They have a little spare time and are able to make a regular, ongoing commitment.


For more information on becoming a Community Visitor,
Contact Jan on 0266 483662


Community Visitors Scheme is funded by the Australian Government

Free tax help

Help take the stress out of tax time. From mid-July until the end of October we have free tax help available from a volunteer from the ATO. Check if you qualify to access the service here.


You will need to have a working MyGov account. Please let us know if you need an interpreter when making your appointment. We take bookings for this service from mid-June to the end of October.

Legal advice

Free legal advice is available every second Thursday evening from 5 pm.

Hugo is a local solicitor who volunteers his time. Everyone can access this service.


Advice can be given on a range of issues, including family law, power of attorney/guardianship, wills, neighbourhood law and some criminal matters.


Bookings are essential. Appointments are currently over the phone.


Free counselling is available weekly. Appointments are available on Tuesdays from 9.30 am – 2 pm. Bookings are required through Coffs Harbour Neighbourhood Centre.


This service is provided by Counselling Services Incorporated (CSI) by graduate volunteers. If you’re having a hard time, your mental health is suffering, you’re experiencing loss, or you just need someone to talk to – book an appointment.

Help to fill out forms

If you need help to understand or fill in forms, writing a resume or letter, or setting up a new phone or computer, someone from Coffs Harbour Neighbourhood Centre can help you. We have helpful volunteers available on Wednesdays from 1 pm – 3 pm to assist you. Appointments are required.


Computers are available for community use in our Connect U computer hub. Computers are free to use and are linked to printers. Sessions are booked in 30-minute sessions.

Printing and copying

We have a printer and photocopier available for community members or services to use. Team members can assist you to print, copy or scan information. Black and white printing is 10c per page, colour is 40c per page.


Support to help you with technology


Coffs Harbour Neighbourhood Centre provides individual support for seniors and people from multicultural backgrounds to:

  • Learn the basics of getting online
  • Be safe online
  • Talk to or see family and friends more often
  • Build confidence using digital technology
  • Learn how to shop online, safely and securely

Call  66483694  to book a support session or arrange a FREE workshop for your group or visit Events – Coffs Harbour Neighbourhood Centre ( to find the next workshop


Homework help

Bright Sparks program provides the opportunity for primary and high school students to study and get assistance from tutors in a relaxed and social environment.

Bright Sparks runs on Monday afternoons during the school term from 3.30 pm – 4.45 pm. Healthy snacks are provided.

This service is run in partnership with The Smith Family. 

Homework help is FREE.

Craft groups for carers

Coffs Harbour Neighbourhood Centre Carers Craft Group is a not-for-profit group. New members are always welcome!


Community members come together to work on craft projects of their own and other projects for the community. It is the perfect opportunity to share your passion, enjoy time with others who also enjoy a range of crafts and collaborate to bring joy or support to others.  


Sharing their time and skills is very much appreciated. Just a few of the projects this amazing group have worked on include masks for the Centre’s Bright Sparks Learning Club, knitted items for newborn babies and infants and various Christmas cards and gifts for volunteers and local community members. They have been connecting and supporting our community for over 10 years.


Craft group meet at the Centre on Tuesday afternoons from 12.00 pm to 3.00 pm.


New members welcome


For more information drop in or contact us.

Conversation groups for people from mixed cultural backgrounds

Coffs Harbour Neighbourhood Centre Conversation Group provides a relaxed environment for women from Cultural and Linguistically to come together develop friendships and build on English language conversation skills.


They provide a mix of informal and planned activities around what the group are interested in. New women, of diverse cultural backgrounds, are welcome to join.


Local women who would enjoy the opportunity to chat, and support other local women in their English conversational skills are encouraged to volunteer.


For more information drop in or contact us.

Support for adult survivors of childhood trauma

Voice Up Australia is an adult self-support group for, with and about survivors of childhood sexual abuse, neglect, and violence in all its forms. It is a volunteer-run project of Coffs Harbour Neighbourhood Centre.


Our focus is speaking up, exploding myths and raising awareness. We are committed to activities around prevention, support, education and advocacy.


The group provides a safe space for survivors and their supporters

Support for families and friends who support someone with an addiction

SMART Family and Friends is a group program that enables people to challenge their own thinking, communicate effectively, seek motivation to change and engage in self-care.


It is based on self-management and recovery training.


It provides strategies to stay safe, seek support, problem-solve and set goals.


It provides a safe space for families, partners and friends, where they are supported and surrounded by others who may be experiencing similar concerns and issues.


Some of the partners and donors who help us make a difference.